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CPD Course:
Mediation for
Building Management
Disputes

Presented by
Mr. Jacky Lai,
B.Soc.Sc.(HKU), MBA(CUHK),
LLB(MMU), LLM(HKU),
Barrister-at-Law,
HKIAC & HKMAAL Accredited Mediator

Mediation for Building Management Disputes
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Code: EVT000000075 Level: Intermediate
Date: 17 August 2015 (Monday) (Amended) Language: English
Time: 14:30 - 17:45
(Reception starts at 14:00)
Accreditation(s): LSHK 3.0 CPD Points
(LSHK Allocated Number: 20152036)
HKMAAL 3.0 CPD Points
HKIAC 3.0 CPD Points for
Accredited Mediators
Venue: Request for Rerun:
Please Contact Us for Details
Printable Course Pamphlet Download:
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Presenter's Profile:
Mr. Jacky Lai

Jacky has been a barrister-at-law (HK) in private practice since 2007.  He practices in civil and criminal litigation as well as mediation.

Jacky obtained his HKIAC Accreditation as General Mediator in 2009 and Family Mediator in 2012.  He has been a member of the HKIAC Users' Council since 2009 and he is currently also a member of the HKIAC General Mediation Interest Group (GIG) and the HKIAC Family Mediation Interest Group (FMIG).

Jacky is fluent in Cantonese, Mandarin and English.

Course Outline:
Effective Dispute Resolution by Mediation - An Overview

  • Insights on Mediation and other Alternative Dispute Resolution (ADR) Methods
  • Interest-based Negotiation (IBN)
  • The Process
  • The Strengths of Mediation and Limitations
  • Pinpointing the Conflicts’ Nature
  • Empowerment, Value and Trust
  • Sliding Down the Mediation Triangles

Common Issues of Building Management Disputes

  • Management Fees and Contribution of Maintenance Funds
  • Management Committee Dissolution and Administrator Appointment
  • Illegal Structures
  • Water Leakage
  • Discovery and Inspection of IO/OC Documents
  • Breach of Duties by IO/OC Chairman, Secretary and Treasurer
  • Projects and Tenders
  • Unauthorized Use of Common Parts of Building
  • Miscellaneous (Pets, Litigation Costs, Sewage Backflow and Purpose of Units)

Know the Parties

  • Profiles of the Authorized Persons
  • Third Parties Who Ask/Insist to be Present and Impact
  • Age, Education, Profession, Involvement and Temperament
  • Parties’ Interests: Alleged and Real Ones
  • The Manager: “My Job in the Twilight Zone”
  • The Minds of Landlords and Tenants, Contractors and Workers

Issues

  • Organization of Building Management Dynamics
  • Possible Disputes Sources
  • Complaints Handling

Decision Heuristics

  • Walking Through the Brain Briefly

The Crucial Moments and the Significant Persons’ Interests

  • Preferred Venue and Timing of Interviews and Mediation Session
  • Active Listening Skills: Do It As a Top-notch Tailor
  • The Five Non-verbal Communication Skills - SOLER
  • “Hiking” and “Surfing” the Conflicts
  • Agony of the Moments - Who Cares About the BMO?
  • BMO v BMO, Counting the Casualty on the Battlefield
  • Capability to Thrive and to Survive in Civilization and Barbarism
  • Exploring the Underlying Interests

Power Influence and Persuasion

  • The Force and the Dynamics
  • Seeing Eminence Grise
  • “POWER is Something You Have; INFLUENCE is Something You Do.”
  • Use PERSUASION to Change and to Reinforce Attitudes Opinions or Behaviours
  • Do Your Research and Homework
  • Selling Objectivity, Rationality and Truthfulness with Reliable Sources
  • Lean on the Giants, Facts and Authorities
  • The CURSE and the Potion: Walk Through the Five Elements of Persuasion

This course is jointly provided in partnership with:  Kornerstone Limited
Relevant CPD Courses
Course: Building Management Office or Besieged Military Outpost Building Management Office or Besieged Military Outpost
Presenter(s): Mr. Jacky Lai
Code:
EVT000000023
Date: 19 September 2014 (Friday) (Amended)
Time: 14:30 - 17:45
Venue: 9th Floor, The Chinese Club Building, Central, Hong Kong
Language: Cantonese
Accreditation(s): LSHK 3.0 CPD Points
Course: Mediation for Building Management Disputes * Mediation for Building Management Disputes
Presenter(s): Mr. Jacky Lai
Code:
EVT000000145
Date: 2 September 2016 (Friday)
Time: 14:30 - 17:45
Venue: Kornerstone Institute, 15/F, Hip Shing Hong Centre,
55 Des Voeux Road Central, Central, Hong Kong
Language: English
Accreditation(s): LSHK 3.0 CPD Points
HKMAAL 3.0 CPD Points
HKIAC 3.0 CPD Points for Accredited Mediators
HKMC 3.0 CPD Points
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