Ms Fanny Fung heads the claims department of a general insurance company.  Fanny has profound mediation experiences in the areas of Personal Injury, Employees' Compensation Case, Building Management Disputes and Commercial Disputes.

Ms Fung is a part time lecturer of Institute of Professional Education and Knowledge, Vocational Training Council teaching Professional Diploma of Insurance and various CPD Training on Mediation.  She also published an article on "Mediation: The New Settlement Tool for Insurers in Hong Kong" on Journal of Australia and New Zealand Institute of Insurance and Finance, Vol. 33 No.5, November 2011.

She is the panel Assessor and General Mediator of Hong Kong Mediation Accreditation Association Ltd. and Hong Kong Mediation Centre.  She is also the senior instructor in Certificate of Professional Mediator Training of Hong Kong Mediation Centre.  Moreover, she is the listed panel mediator of HKSAR Lands Tribunal for Building Management Cases.

She has given various talks on promoting mediation to community, professional bodies and commercial sectors.  She has been a speaker of a live radio programme on how to handle conflicts as a mediator and 5th Annual General Insurance Hong Kong Conference on Mediation organized by Australia and New Zealand Institute of Insurance and Finance.